Company Information

Pine Lake Music Co. 
100 Chamisa Road
 Covington, GA  30016 

Toll Free: 1-800-241-3667
In Atlanta: 770-981-8940
Fax: 770-981-2418

M-F 9:00 AM - 5:30 PM EST
Sat 9:00 AM - 12:00 PM EST
(open Saturdays in Jan, Aug & Sept)
Closed Saturday before Labor Day


Click here for a map to our store
(Use back button to return to this site)



Shipping

Domestic US shipping for orders billed to an account (churches and schools) are charged exact UPS rates.

If there is an item on your order that you must have by a certain date, please call your order in or email us about that specific item.  We cannot guarantee delivery unless you give specific instructions.

International Orders
International orders must bill to a credit card, and are shipped via a variety of carriers (most commonly the US Postal Service), but our website will not display accurate shipping charges for orders shipped outside of the continental US.  International customers will be emailed a shipping price after an order is placed, or you may email us before you order for a shipping price.
Please be aware that due to the higher cost of international shipping, we require final authorization on such orders before we will begin processing.  Because of this, we cannot guarantee delivery by a certain date on international orders (Orders to Canada are an exception, though we still require you to authorize the shipping charges).
Most international shipments will also incur a small handling charge.  This charge will be included in the shipping quote given before the order ships.
Due to insurance regulations of the US Postal Service and those of certain destination countries, we must reserve the right to ship larger orders in multiple packages so that the order can be insured in full.  This will increase the postage billed to the customer, but it is the only way that we can process orders of larger size and value.  Customers will be informed if their order falls into this category.
We are unable to unable to offer choral music in downloadable format unless it is offered as such by the publisher of the piece.

Returns Policy

US Customers: All returns must be approved before product can be returned. Call 800-241-3667 or use the Contact Us link below for approval.
All returns must be received within 60 days of original shipment.
Approved returns will be refuned in the form of store credit.

The following products are NOT returnable:

  • preview packs
  • special orders
  • clearance items
  • orchestrations
  • hymnals
  • solo accompaniment CDs
  • downloadable products
  • three hold punched products
  • any product that has been stamped or altered by the customer

Products shipped in error and defective products are fully refundable within the 60 day return period

International Customers:All sales final - no returns allowed.
If there is an error on your order, please contact us

Privacy Policy

Please click here for our online privacy policy

Special Discounts and Policies

(Some discounts will not be reflected online, but will be taken when the order is actually billed.)

Choral Print Music
15% discount for 1-64 copies of the same octavo or book.
20% discount for 65-124 copies of the same octavo or book
25% discount for purchase of 125 or more copies.

Chorus Books
15% discount for ten or more copies of the same book.

Handbell Music
15% discount for six or more copies of the same title.

Demo Recordings
15% discount for six or more recordings of the same musical/collection. Same discount applies on less than six if purchased with ten or more of the corresponding book.

Bulk Demo Recordings
Some publishers offer discounts on bulk demo orders of 10 or more. Check for availability. There are no further discounts beyond the publisher's price.

Choral Folders
15% discount for ten or more.

Solo Tracks, Artists Recordings, Keyboard Books, Vocal Books, Sheet Music
No Discount

Instrumental Print Music & Choral Accompaniment Tracks
No discount

Hymnals
Price and shipping charges quoted upon request

Note:
Accounts that purchase $4,000 in a twelve month period will receive additional discounts.

Terms
Payment due on all purchases 30 days after date of invoice. An account will be put on credit hold if invoice has not been paid within 60 days. Discounts will be removed from all invoices not paid within 90 days. If an account has been placed on credit hold three times within a twelve month period, the account will then become a "COD only" account.

Approvals
A two-week approval service is available ONLY for single copies of Choral Collections, Cantatas, and Musicals (ten titles maximum). This is for books only. It does not include companion recordings. It is also available for single copies of hymnals, choral folders, and handbell folders (six titles maximum).

Credit Card Orders
Credit card charges are not made automatically and will not be placed until the items on your order are verified to be in stock and ready to ship.  If there are any issues with an order, contact will be made via email.

Sale/Clearance Prices
Sale and clearance prices are limited to in stock quantities only and are non returnable.  Special orders will not be billed at the sale or clearance price.

On Hand Quantities
Stock quantities listed on the website are not guaranteed to be correct.  We make every effort to show you what items we have in stock, but there may be times that the stock quantities listed on the website do not reflect what we actually have in stock.  If you need an item that is shown as "in stock" quickly, please call or email to verify that it is indeed in stock.  We are not liable for incorrect stock counts.

© Pine Lake Music Company | 100 Chamisa Rd. Covington GA 30016 | 1-800-241-3667